The Challenge Questions screen allows you to change the challenge questions you need to enter when your use the Forgot Your Password and Forgot Your Username screens accessed from the Logon screen. These challenge questions are the ones you entered when you registered for online access to MySCERA. There are two challenge questions and you can change both or just one. Each new question also needs a corresponding answer to be entered.
To access the Challenge Questions screen, click on the Challenge Questions option in the left menu (under Settings). The Verify Identity screen appears.
To continue changing your challenge questions, enter your password and click the Continue link.
The Challenge Questions screen appears.
Select a new Question #1 and/or Question #2 by clicking on the down arrow and clicking on a question. Type in the answer for any question you changed. Alternately, you can leave the questions the same and enter new answers.
Click the Update link and the new challenge questions and answers are saved.
Anytime during the process before clicking Update, you can stop the process by clicking Cancel. This cancels the change challenge question process and takes you to your summary page.